Privacy Policy

Effective Date: 2025-05-01

Sehati ("we", "our", or "us"). Sehati is a mobile application designed for licensed doctors. We take your privacy very seriously and are committed to protecting your personal information and your patients' data. This Privacy Policy explains how we collect, use, and protect information when you use the Sehati app.

1. Information We Collect

We collect the following personal information from doctors during registration and while using Sehati:

  • Full name
  • Phone number
  • Email address
  • Physical address
  • Medical license number
  • Specialty

This information is used to verify medical credentials, personalize the user experience, and ensure secure access to clinical tools.

In the course of using Sehati, doctors may also input or store patient health information, which may include:

  • Name
  • Address
  • Gender
  • Date of birth
  • National ID number
  • Email
  • Phone number
  • Medical notes and visit documentation
  • Diagnoses and conditions
  • Prescriptions and treatments
  • Lab results, vitals, and medical history

Sehati processes this information to support core medical workflows in compliance with privacy standards:

  • Healthcare Services and Management: Doctors can securely access and manage patient profiles, clinical histories, and lab data to deliver effective care.
  • Diseases and Conditions Management: Doctors can document diagnoses during visits, which are automatically organized using AI-powered medical coding (e.g., ICD, SNOMED).
  • Medication and Treatment Management: Sehati enables doctors to record prescriptions and treatments, helping maintain accurate medical records without scheduling or medication reminders.

All collected information is handled with strict security measures to protect both doctor and patient data.

2. How We Use Your Information

We use your information to:

  • Create and manage your account
  • Verify your professional identity
  • Enable you to manage patient records
  • Communicate with you regarding service updates or marketing communications (with opt-out options)

Patient medical notes may be analyzed using third-party services like OpenAI. However, sensitive personal patient or doctor information (such as names, contact information, or identifiable data) is not sent to these services.

3. Information Sharing

Doctors' personal information is never shared with third parties, except:

  • Your name may be displayed to your patients when they interact with you via the app.

Patient Information Sharing:

Patient data is shared with other doctors only if the patient consents to this sharing.

We do not sell or share your personal or patients' information for marketing or advertising purposes.

4. Data Storage and Security

  • Your information is stored on secure cloud servers (currently hosted on DigitalOcean). We may change hosting providers in the future but will maintain equivalent security measures.
  • Data is encrypted both at rest and during transmission.
  • Access to the app is protected through secure authentication measures, including One-Time Password (OTP) login, followed by PIN code or biometric (fingerprint) security.
  • Our infrastructure is hosted on HIPAA-compliant servers, and we have business associate agreements in place with third-party processors to ensure compliance with privacy regulations, including HIPAA and GDPR where applicable.

5. Third-Party Services

We use trusted third-party services like OpenAI for processing and analyzing medical notes.

We ensure that no sensitive patient-identifying information is shared with these third parties.

6. Your Rights

Account Deletion: You can request deletion of your Sehati account by contacting our support team. However, patient medical records associated with your account will remain accessible if the patient has allowed sharing, unless the patient specifically requests data deletion.

Marketing Communications: We may send you marketing emails or notifications. You can opt out of marketing emails at any time via the unsubscribe link provided in the emails.

7. Data Protection

We are committed to compliance with data protection regulations, including but not limited to:

  • General Data Protection Regulation (GDPR) for users in the European Union.
  • Health Insurance Portability and Accountability Act (HIPAA) for safeguarding health information.

We continuously update our security and privacy practices to align with applicable legal requirements.

8. Children's Privacy

Sehati is intended exclusively for use by licensed adult healthcare professionals.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top of this page. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our practices, please Contact.